Mastering the unpredictable? Effective, Co-created and Compliant Adaptive Case Management for Knowledge Workers

Hvordan bliver fremtidens sagsbehandlingssystemer for vidensarbejdere som f.eks. sagsbehandleren i kommunen eller forsikringsrådgiveren? Er det muligt at få systemer der tilpasser sig vidensarbejderen – i stedet for, at vidensarbejderen skal indordne sig systemet?

Keith Swenson, Vice President of Research and Development at Fujitsu North America og Chairman of the Workflow Management Coalition, er gæst på næste fokusgruppemøde for processer og IT og giver et keynote-foredrag om sit bud på fremtiden for it-støttet sagsbehandling. Keith er medforfatter til flere bøger - herunder  When Thinking Matters in the Workplace, og Mastering the Unpredictable, der introducerede og definerede adaptive case management.
Som opvarmning vil Thomas Hildebrandt, professor ved Datalogisk Institut, Københavns Universitet og leder af sektionen for software, data, mennesker og samfund, give status for Grand Solutions forskningsprojektet Effective, co-created and compliant adaptive case management for knowledge workers, hvor big data møder adaptive case management. 
Derudover vil Morten Marquard, CEO ved DCR Solutions og partner i EcoKnow, fortælle om den unikke DCR teknologi til adaptive case management, udviklet sammen med Thomas' forskningsgruppe, og som ligger til grund for EcoKnow. Uri Pais, Lead Evangelist, Lead Product Manager ved KMD, vil fortælle om, hvordan DCR-teknologien er blevet integreret i WorkZone sagsbehandlingssystemet fra KMD, som bruges mange steder i staten.
Vi slutter af med drinks, snacks og plenum-diskussion om de præsenterede teknologier og bud på fremtidens sagsbehandlingssystemer.
(The meeting is in English)



EcoKnow: Effective, co-created and compliant adaptive case management for knowledge workers
Thomas Hildebrandt, Professor, Section for Software, Data, People & Society, Department of Computer Science, Copenhagen University.

Welcome and brief overview of research project. Hear about the first steps of the EcoKnow Innovation Fund Denmark Grand Solutions research project on effective, co-created and compliant digitalisation of case management in Danish municipalities.


Jump into the future of Adaptive Case Management for knowledge workers with DCR Solutions
Morten Marquard, CEO & CTO DCR Solutions,

Morten Marquard is one of the main architects of the DCR solution. He has more than 25 years of experience in the IT industry, where he has worked with consulting, development and delivery of business systems in Denmark and internationally, in companies such as Accenture and CommerceOne. Since 2003, Morten has owned Exformatics and worked with digitalization and digital business process support.

13:35-14:00 Adaptive Case Management with DCR in KMD Work Zone
Uri Pais, Lead Evangelist - Lead Product Manager at KMD
14:00-14:15 Coffee break


Not Your Grandfather's BPM
Keynote by Keith Swenson, Vice President of Research and Development at Fujitsu North America

Chairman of the Workflow Management Coalition. Co-author on more than 10 books. His latest book, When Thinking Matters in the Workplace, explains how to avoid stifling creativity and enhance innovation through the appropriate use of process technology. His 2010 book Mastering the Unpredictable introduced and defined the field of adaptive case management and established him as a Top Influencer in the field of case management. He blogs at


Plenum discussion, snacks, drinks


Abstract for the keynote by Keith Swenson

The business process space is currently going through a rethinking of its purpose. Twenty years ago the goal was to create the factory office: do the same thing thousands of times in a row exactly the same way. A small improvement done thousands of times adds up to a benefit. But Internet technology now allows companies to change dramatically to respond to market forces. The field of BPM finds new purpose as the enabler of Digital Transformation as companies shift their focus from repeatedly doing the same thing over and over, to being able to adapt quickly to provide unique services that fit individual customers. The technology to support this has evolved, from traditional BPM with fixed processes, to Adaptive Case Management which puts knowledge workers in the driver's seat. What is next? 

This talk will present a new idea of "Emergent Synthetic Processes" which promises to synthesize new and unique processes on the fly for each individual case from the various requirements of the players involved. Like the way that Google Maps can find a route between any two places, ESP can assess the current state of the organization and find a unique optimized business process to meet the needs of a particular customer. All of these approaches will work together to allow organizations more flexibility than has ever been possible before.

Se kort over Søndre Campus

Tid og sted

Dato:  12. oktober 2018
Tid:  Kl. 13.00-16.00
Sted:  Copenhagen University Amager, Building 27, Njalsgade 136, 2300 København S, Room 27.0.17
Pris:  Gratis, dog no-show gebyr 300 kr.
Kontakt navn:  Jørgen Biegel, tlf. 96 35 45 65
Kontakt e-mail
Tilmeldingsfrist:  11. oktober 2018

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